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So what do coffee pots, washing machines, and gardens have in common? They are examples of the simple changes that can transform a typical nursing home into something that feels more like a place you'd want to call home. The Hitz Memorial nursing home has been making these kinds of changes and in doing so they have become a local leader in Pioneering movement. This next story examines how the staff plays a key role in helping in changing the all-too-familiar impersonal, institutional feeling of many long- term care facilities. At the Hitz nursing home, residents have a voice in what they want put into practice. The Hitz staff goes out of their way to make sure that the resident's wishes are honored. It takes employees who find this type of work their "calling", in order to make the "pioneering" concept work.

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